Resume

Work experience

SAPPER CONSULTING

Business Analysis/ Automation Expert 

06/2023 - Present

• Utilize APIs along with Automation platforms to automate tasks typically outsourced on a daily basis to save the company thousands of dollars monthly. 

• Designed and implemented automation solutions to improve operational efficiency and reduce manual labor, resulting in a 50% increase in productivity and cost savings.

• Collaborated with cross functional teams to identify automation opportunities, analyze business processes, and implement robotic process automation (RPA) solutions, streamlining workflows and reducing errors.

• Gathered business requirements and collaborated with stakeholders to understand their reporting needs, translating them into effective data visualizations and interactive reports using Power BI.

• Developed advanced calculations, measures, and DAX expressions to derive meaningful insights and key performance indicators (KPIs) from raw data.

Manager of Strategic Operations

04/2022 - 06/2023

• Lead a team of 6 Strategic Operations Analysts and Client Maintenance Specialists in overhauling processes and honing strategy

• Create PowerBI reports using SQL and RedShift to identify problems and create dashboards for improved client monitoring

Product Manager

01/2021- 04/2022

•Served as the company’s go-to automation specialist utilizing an assortment of platforms to maximize effectiveness across the company

•Directly manage and lead a multinational, cross functional development team on our primary internal application. 

•Create PowerBI reports utilizing SQL and RedShift to monitor activity on the application and find any hidden issues that might arise 

•Operate within Amazon Web Services (AWS) including Batch, S3 and CloudWatch to problem solve any issues and keep the application running smoothly.

•Develop a multi-tier roadmap through Jira creating a strategic path for the application

•Communicate changes within the organization through educational documents and tutorials

MARITZ MOTIVATION SOLUTIONS

Associate Product Manager

08/2017- 08/2020    

•Specialize in non-point rewards products, fitting all components in an easy to execute format with forms and directions for project managers 

•Assist Product Management in product research, development and documentation through RFP review, extensive product documentation, training, creation of product sheets, and more

•Liaise between B2B clients and vendors on marketing material, maintaining relationships with client teams and vendors. 

•Resolve vendor issues by working closely with warehouse, procurement, merchandisers, and others. 

Assistant Buyer                                               

August 2015- August 2017 

•Conduct in-depth research on various products, using BazaarVoice platform and answering customer questions to push sales.

•Assisted with Personal Shopper Program, working 1-on-1 with participants and vendors, purchasing specific products. 

CRIDER HEALTH CENTER

Care Coordinator 

2014-2015

•Provided families with Targeted Case Management and Community Support through individual 1-on-1 sessions with each client, treating each child based on individual needs and treatment plans